Terms and Conditions
Version 2.0
15th May 2026
1. Introduction
1.1. Please read these General Terms and Conditions prior to using our website www.casinofive.com (hereinafter referred to as the "Website"). By using or accessing any section of the Website you agree to be legally bound by all of the following terms and conditions (hereinafter collectively referred to as the "Terms"):
- General Terms and Conditions displayed on this page;
- Privacy Policy;
- Specific terms of advertising campaigns, bonuses, and special promotions offered on our Website;
- Rules of particular games offered on our Website, which may be accessed through such games;
- Other terms and conditions that you may accept in order to use certain sections and services available on our Website.
1.2. If you do not agree to accept and abide by all of the Terms, you must not open an account or use any of the services offered through our Website. Further use of the Website will indicate your acceptance of the Terms. Should there be any inconsistency between these terms and any document incorporated by reference, these terms shall prevail. These terms represent a binding agreement between the user and Seven23 Ltd.
1.3. The Terms defined herein regulate any usage provided through Seven23 Ltd.
1.4. Seven23 Ltd is a company incorporated in Saint Lucia with registration number 2024-00030, and subject to Saint Lucia law.
1.5. Seven23 Ltd is licensed and regulated in the Mohawk Territory of Kahnawake by the Kahnawake Gaming Authority, with license number 00999 issued in April 2025 .
2. Definitions
2.1. "Account" shall refer to the personal account opened by a Player with us.
2.2. "Active Player" shall refer to any customer who has made a minimum of twenty (20) EUR (or the equivalent in any other currency) deposit in the past thirty (30) calendar days.
2.3. All reference to "player", "user", "you", "yours" and/or "your", has the meaning of reference to any user which plays on CasinoFive.
2.4. All reference of "us", "we", "our", and/or "ours", has the meaning of reference to Seven23 Ltd, CasinoFive or the website.
2.5. "Bet/s" shall refer to the act of placing a Wager.
2.6. "Bonus" shall refer to any promotions that may be in force from time to time, each regulated by their own Bonus Terms and Conditions.
2.7. "Cheating" is defined as any act, behavior, or scheme designed to gain an unfair advantage or deceive in the context of a casino. This includes, but is not limited to, the following actions:
2.7.1. Utilization of any and all minimum risk strategies, such as low-risk roulette bets (any bet spread combination on roulette games covering twenty-four (24) or more of the thirty-seven (37) unique spots on the table).
2.7.2. Exploitation of any software bug, failure, or loophole.
2.7.3. Participation in any form of activity that the casino, in its sole and absolute discretion, deems abusive.
2.7.4. Engagement in cooperation, collusion, or organization of bets from the same source.
2.8. "Duplicate Account" is defined as any account registered by or associated with an individual, family, household address, phone number, personal or shared computer (such as those at schools, public libraries, or workplaces), or personal or shared IP address.
2.9. "Games", "the Games" or "Game" is referring to any of the gaming products offered on the Website.
2.10. "Games" shall refer to any gaming or betting activity presented on the website for the use of the player.
2.11. "Household" is defined as any individual who inhabits, resides, or makes use of a dwelling that was utilized for the purpose of registering an account with us.
2.12. "Player Data" shall refer to all data held by Us in relation to a specific Player, including any personal data, any gaming data, and any Account information.
2.13. "Processing Fee" refers to a fee that may be applied in certain circumstances where your withdrawal is generating an unnecessary cost for the website. Such fee would be limited to 10% of the withdrawal request amount or 10% of the total Gross Gaming Revenue (GGR) (whatever greater) since the deposit/bonus that led to the withdrawal amount being requested.
2.14. "Registration Form" shall mean the form to be filled in by a user to open an Account with us.
2.15. "Relatives" refers to any spouse, partner, parents, children and/or siblings.
2.16. "Terms" refers to any Terms and Conditions, policies, or agreements that the player is bound to upon registering an account with us.
3. General
3.1. The Terms and Conditions also apply to all platforms and devices that enable gameplay of games provided by Seven23 Ltd on CasinoFive.
3.2. We reserve the right to modify these Terms and Conditions and, thus, to amend this agreement between you and Seven23 Ltd. at any time. Where the changes made to the Terms are material, you will be notified in advance and given a time period to accept the changes. You will not be allowed to make use of your account after the lapse of the given time period, unless you accept such changes. The full Terms and Conditions text shall be available to see on the respective page of the website.
3.3. These Terms become applicable when you register an account with us. By registering an account with CasinoFive, you agree that you have read these Terms and Conditions and accept them.
3.4. You understand and agree to be bound by the Terms and Conditions contained in this text, as may be amended from time to time.
3.5. These Terms & Conditions may be published in different languages, reflecting the same principles, for information purposes and to help players. It is however only the English version that is the legal basis of the relationship between you and Seven23 Ltd. In the event of any inconsistency or disparity between the English version and any non-English version of these Terms, the English version shall take precedence and hold authority.
3.6 By agreeing to these Terms, you authorise us to carry out any verification, due diligence, and compliance checks that we, or third parties acting on our behalf (including regulatory bodies, financial institutions, and authorised service providers), may reasonably require in order to comply with applicable laws and regulations relating to the prevention of money laundering, terrorist financing, fraud, and other financial crime. You further acknowledge and agree that we may request, obtain, and review such information, documentation, and evidence as we consider necessary to verify your identity, source of funds, source of wealth, residential address, business activities, or any other information required for compliance purposes, and that we may request additional or updated documents at any time where deemed necessary to satisfy our legal, regulatory, or internal compliance obligations.
4. General Rights, Obligations and Account
4.1 By entering and using our site you state and confirm subject to sole liability that you are over 18 years of age or comply with a higher minimum legal age, stipulated in the jurisdiction of your residence under the laws applicable to you. It is your sole responsibility to know whether online gambling is legal in your country of residence. Furthermore, you are not to open or access any account on any of our sites if you have registered with any database, or agency that prohibits you from accessing online gambling sites.
4.2. It is your sole responsibility to ensure that the information you provide is true, complete and correct, including without limitation your correct date of birth. You agree to inform us of any changes in such details.
4.3. You hereby undertake to inform us whenever you become aware that the information provided to us ceases to be true, complete and correct and to provide us with updated information.
4.4. You hereby accept that you may only use and hereby warrant to only use the Games on your own behalf and not on the behalf of any other person, entity or company. If we become aware that you are using your account on behalf of someone else, your account shall be suspended and/or closed, and we shall take any further actions as may be required by law.
4.5. You may participate in the Games strictly in your personal non-professional capacity for recreational and entertainment reasons only
4.6. You are solely responsible to follow any applicable local, national, federal, state or other laws concerning betting and gaming prior to opening an account or using our services in your country of residence and if you are permitted by applicable law in your country of residence to play and thus open an account with us. We take no responsibility whatsoever if you make any violation or breach of any applicable law. Otherwise, we reserve the right to reject your account submission or to deactivate your account without any liability towards you.
4.7. The Company will not assume any liability whatsoever in this regard and will not reimburse any player deposits, winnings or any losses as a consequence of the violation of any legal provision that may be applicable to the player.
4.8. Opening an account or using our services is forbidden where you are a resident of any of the following countries: Afghanistan, Albania, Algeria, Angola, Aruba, Barbados, Belarus, Belgium, Bulgaria, Burkina Faso, Cambodia, Cameroon, Cayman Islands, Comoros, Côte d'Ivoire, Cuba, Curaçao, Cyprus, North Korea, Democratic Republic of the Congo, Gibraltar, Haiti, Iran, Italy, Jamaica, Kenya, Lebanon, Mali, Monaco, Mozambique, Myanmar, Namibia, Nigeria, Pakistan, Panama, Russia, Saint Lucia, Senegal, Somalia, South Africa, South Sudan, Syria, Tanzania, Uganda, United Kingdom, United States of America, Vatican City, Vanuatu, Venezuela, Vietnam, Yemen.
4.9. Seven23 Ltd reserves the right not to accept player registrations from countries that are blacklisted by the FATF, or other institutions dedicated to the prevention of money laundering and the use of the financial system for terrorist financing from time to time including the EU Commission through the list of high-risk third countries with strategic deficiencies, and countries sanctioned by the EU and the UN.
4.10. You must register your account by following the on-screen instructions. You will be asked to provide us with personal information required for the fulfilment of our obligations under Anti-Money Laundering and Funding of Terrorism Laws and Gaming Laws. We will not be able to create your account without this information. This personal data will be held in line with our Privacy Policy.
4.11. You may only participate in any Game only if you have enough funds on your account for such participation.
4.12. You are prohibited from utilizing funds that are tainted or linked to any illicit activities, such as money laundering, fraud, or other unlawful and/or criminal endeavours. This includes funds that do not directly originate from any illegal and/or criminal activity or source.
4.13. It is your sole responsibility to report and account for any taxes or other fees applicable to you under the relevant laws for any funds or winnings that you receive from CasinoFive.
4.14. You accept and understand that by participating in Games of Chance offered by us, you accept the liability potentially losing the funds deposited into your account.
4.15. You shall not be involved in any fraudulent, collusive, fixing, or other unlawful activity in relation to your or third parties' participation in any of the Games and shall not use any software-assisted methods or techniques (including but not limited to, taking advantage of any loopholes, bugs, or strategies that may provide an advantage) or hardware devices for your participation in any of the Games. We hereby reserve the right to invalidate and confiscate any bets in the event of such behaviour.
4.16. You may only use the software for your own personal, recreational use in accordance with the rules, Terms and Conditions we have established herein and in accordance with all applicable laws, rules and regulations.
4.17. Users shall be courteous to other players using the Website as well as any personnel employed by Seven23 Ltd. Thus, any rude or obscene comments, use any form of hate speech, threats, violent behaviour, or any form of bullying or harassment will not be tolerated and may lead to the cessation of any communication and/or the termination of your account.
4.18. In order for you to be able to place bets and deposit money, you must first register personally with us and open an account ("account"). By opening an account, you confirm that:
4.18.1. You are of sound mind and capable of taking responsibility for your own actions and you can enter into a legally binding agreement with us.
4.18.2. You are not currently subject to a self-exclusion on a previous account held with us.
4.18.3. If we have previously closed any of your accounts across Seven23 Ltd and you attempt to open any new accounts this may result in the forfeiture of any deposited funds or winnings.
4.18.4. By accessing or registering for an account without providing full names, residential address, age or date of birth, and contact details, the user agrees that any bets placed, winnings accrued, and funds deposited will be forfeited.
4.18.5. Any bets placed, wagers made, or winnings accrued at any time when the Customer's account does not contain sufficient cleared real funds to cover the full amount of the relevant bet or wager shall be deemed null and void. This shall include, without limitation, any transactions resulting from system errors, game malfunctions, software defects, communication failures, or any other technical or human error that leads to an incorrect balance display, unauthorized credit, or the acceptance of a bet without sufficient funds. The Company reserves the right to cancel such bets and void any associated winnings, and to reverse or recover any funds incorrectly credited to the Customer's account.
4.18.6. A person must not participate in any games of chance using a name, username, or designation that is obscene, indecent, or offensive. Doing so may lead to the forfeiture of any winnings and termination of the account.
4.19. You are permitted to register only for one account, and it must be created personally by you. Attempting to open more than one account on our Website may result having all accounts linked to closed and any winnings forfeited. Seven23 Ltd reserves the right to terminate any duplicate account at any time. If you discover that you have more than one registered account, you must notify us immediately. Failure to do so may result in your account being terminated.
4.20. You agree that all information provided in the registration form is complete, true, and accurate. You also agree to promptly inform us if any of this information changes during the term of this agreement.
4.21. You are hereby notified that we carry out verification procedures and that, your Account may be blocked for access or closed if you are found to supply false or misleading information. You are required to update and keep up to date the mandatory information provided in the registration form in the event such information changes.
4.22. As an integral part of the registration procedure, you will be required to select a password for accessing the Website(s). It is your exclusive and individual responsibility to ensure the secure preservation of your login credentials. You must refrain from divulging your login details to any individual. We shall not be held liable for any misuse or exploitation of your Account by third parties arising from your disclosure, whether intentional or inadvertent, whether active or passive, of your login information to any third party. In the event of any suspicion that such information may have been compromised, you must promptly notify our Customer Support team and take appropriate measures to restrict or prevent any unauthorized access to any segment of your account or your funds.
4.23. Transferring funds from your Account to other players or receiving money from other players into your Account, or transferring, selling and/or acquiring user accounts is prohibited.
4.24. Seven23 Ltd reserves the right to refuse or close an Account at its sole discretion, but any contractual obligations already made by Seven23 Ltd shall, without prejudice to any rights available at law to Seven23 Ltd, be honoured accordingly.
4.25. We strictly prohibit any form of player collusion and do not allow any kind of robots and programmed devices to participate in game play.
4.26. If you wish to close your account, you may do so at any time, by contacting customer support in written form. The effective closure of the Account will correspond to the termination of the Terms and Conditions. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the player shall indicate it.
4.27. For matters concerning the retention of your data following account closure, please refer to the Privacy Policy.
4.28. The privacy terms and conditions and collection of data are regulated on the Website with our Privacy Policy.
4.29. By accessing our Website, you accept and allow the conditions under which we collect and process data and our principles of data protection.
4.30. Any information you send us will be processed in accordance with our Privacy Policy
4.30.1. Player's personal data (such as name, address, telephone number or email address, and which is referred to in the Privacy Policy as "Information", will be processed by Seven23 Ltd in accordance with this Privacy Policy.
4.30.2. If at any time Player requests that we stop or restrict the processing of the Player's Information for any of the purposes set out in this Privacy Policy, then the Player must update his settings in his account under the personal information section of the website. In the event a player wishes to modify their consent for purposes not explicitly outlined herein, they are required to contact our support team. It is important to be aware that, depending on the nature and purpose of the data processing the player wishes to cease or limit, it may be necessary to terminate the user's account. We will provide guidance upon receiving the request, as certain requests (such as but not limited to, withdrawals) may render it impossible to provide the service without processing specific data.
4.30.3. Some of our services may include hyperlinks to external websites, services, and applications that are operated by third parties. It is important to note that Seven23 Ltd assumes no responsibility for the privacy practices or content of these external websites or applications. Prior to furnishing any personal information to such third parties, it is advisable to carefully assess their privacy practices.
4.30.4. As part of the account registration process, the marketing agreement provides the user with the option to decline receiving notifications regarding upcoming events, offers, and promotions from CasinoFive. Those visitors who wish to exercise this option should refrain from selecting the relevant checkbox during the registration process. In the event that a Player desires to modify their personal information processing preferences at a later time or to withdraw consent previously provided, such changes can be made at any time within the Player's account, specifically within the "Account Information" section.
4.30.5. In the event that a user identifies inaccuracies or errors in the data we hold for them, they have the right to request the correction of such data. It is important to note that we may need to conduct a verification process, in line with our general Know Your Customer (KYC) procedures, to confirm the accuracy of any new data provided. We will promptly communicate with the Player upon receipt of a data correction request to inform them of the status of the correction process.
4.30.6. The Player retains the right, at all times, to request the deletion of their personal data. This entitles you to request the removal or erasure of personal data in situations where there is no valid justification for us to continue processing it. It is essential to acknowledge that we may not always be able to fulfil your request for erasure due to specific legal or regulatory obligations, which will be communicated to you, if applicable, at the time of your request.
4.30.7. The Player possesses the right to object to the processing of their personal data, especially in circumstances where we are relying on a legitimate interest basis for processing, and/or if there are specific aspects of their particular situation that lead them to believe it affects their fundamental rights and freedoms. Furthermore, the Player has the right to object when we are processing their personal data for direct marketing purposes. It is worth noting that in certain instances, we may present compelling legitimate legal reasons for processing their information that supersede their rights and freedoms.
4.31. You consent to indemnify us and absolve us from liability with regard to the disclosure of any personal (or other) data as outlined in these Terms and Conditions and our Privacy Policy.
5. Deposits
5.1. We do not charge any fees for processing deposits; nevertheless, it is possible that your bank may impose charges for which Seven23 Ltd bears no responsibility.
5.2. We may assign minimum deposit levels as specified on the Website.
5.3. Depositing funds into your account can be accomplished using any of the methods specified on the Website, which may be subject to periodic amendments. Information regarding the withdrawal timelines corresponding to the utilized method is accessible on the relevant sections of the Website, and may also be subject to periodic revisions. We aim to process all withdrawal requests within 2 business days upon receipt, Withdrawals will only be processed once all required due diligence documentation has been provided. Please note that withdrawals may be delayed if an investigation or dispute is in progress.
5.4. Deposited amounts will be made available in your Account within a reasonable timeframe subsequent to the confirmation of the deposit, applicable to all available deposit options, unless additional verification procedures are deemed necessary.
5.5. We retain the right to implement supplementary procedures and mechanisms for verifying your identity (KYC) when facilitating deposits into your Account.
5.6. In the event that CasinoFive erroneously credits Your Account with winnings that do not rightfully belong to you, whether due to technical errors, human oversight, or any other reason, said amount shall remain the property of CasinoFive, and it shall be deducted from Your Account. Should you have withdrawn funds not rightfully belonging to you prior to CasinoFive becoming aware of the error, without prejudice to other legal remedies and actions available, the erroneously paid amount shall constitute a debt owed by you to CasinoFive. In cases of erroneous crediting, you are obligated to promptly notify CasinoFive via email.
5.7. You shall only use debit/credits cards and other financial instruments that are valid and lawfully registered under your name.
5.8. The minimum deposit amount is 20 EUR (or the equivalent in any other currency).
5.9. It is illegal and prohibited to deposit money from ill-gotten means, or money which derive from any illegal, fraudulent or otherwise prohibited activity or source.
5.10. All deposits must go through our onsite cashier portal, and we do not accept any cash funds sent to us.
5.11. Player accounts are not regarded as a bank account and, as such, are not covered, guaranteed, endorsed, or otherwise safeguarded by any banking insurance system. Additionally, any funds deposited into your Account will not accrue any interest.
5.12. Please be aware that while debit/credit card transactions are typically listed as Seven23 Limited on your bank statements, there is a possibility that a different name may appear. If you have any doubts or questions regarding the billing statement, please feel free to contact our Customer Support for assistance.
5.13. CasinoFive accepts payments in various currencies.
5.13.1. Should your payment account (be it a bank account or eWallet-account) be denominated in a currency distinct from those offered for transactions, there may arise situations where the currency of your transaction differs from that of your bank/eWallet. In such instances, CasinoFive or your bank/eWallet, as appropriate, will execute currency conversion, aligning the funds with Your Account, prior to crediting them to Your Account.
5.13.2. Correspondingly, when initiating withdrawals, funds may be disbursed to you in a currency differing from that originally stipulated in your bank/eWallet account, CasinoFive or your bank/eWallet, as appropriate, will execute currency conversion, aligning the funds with the currency.
5.13.3. It is imperative to note that any associated exchange fees shall be your responsibility.
5.14. CasinoFive reserves the right to use additional procedures and means to verify your identity both before and after effecting deposits into Your Account.
5.15. By depositing money, you agree not to make any charge-backs, reversals or otherwise cancel any deposits into your Player Account, and you agree to refund and compensate us for any reasonable costs incurred by us in connection with any charge-back, reversal or cancellation of any deposits.
6. Withdrawals
6.1. In relation to withdrawals of funds from your Account, you shall only use such debit/credit cards and other financial instruments that are valid and and lawfully registered under your name. Any winning withdrawals requested made to debit/credit cards and other financial instruments that are not registered under your name will be cancelled and may also be confiscated if the winnings originated from a deposit any debit/credit cards and other financial instruments that are not registered under your name .
6.2. Available withdrawal options are clearly stated on the Website and may differ depending on the market from which the Player originates.
6.3. Players may request to withdraw part or all of their real money balance at any time. Players can withdraw real money balance before satisfying bonus conditions, by doing so they will:
6.3.1. Forfeit the funds tied into the bonus balance, and may be subject to Processing Fees.
6.3.2. Acknowledge that only Active Players qualify for a withdrawal of any free money accumulated from promotional offers.
6.3.3. In case of a withdrawal request of real money balance, when the funds have not been wagered at least three (3) times, we reserve the right to carry out an Enhanced Due Diligence (EDD).
6.4. In no event, may player's request that Account Balances be transferred to another player Account. All amounts available to be withdrawn will be subjected to the transaction limits stipulated by term 6.11, 6.15, and 6.16.
6.5. Withdrawals shall be remitted only to the same account where your funds originated from. Where this is not possible, we shall remit the funds back to you in line with the requirements under Anti-Money Laundering (AML) legislation.
6.6. Funds marked as "Bonus money" or stuck in an aborted game will not be possible to withdraw.
6.7. We may at any time remove any positive balance on your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to Duplicate Accounts, Cheating, collusion, criminal activity, errors or fraud.
6.8. In the event that we erroneously credit your account with winnings not rightfully yours, whether owing to a technical or human error, or any other circumstance, said amount will remain the property of ours, and the corresponding sum will be deducted from your Account. Should you have withdrawn funds not belonging to you prior to our discovery of the error, the erroneously paid amount will (without prejudice to any other remedies and legal actions available) constitute a debt owed by you to us. In instances of an erroneous crediting, you are obligated to promptly notify us via email.
6.9. The payment managers employed by Seven23 Limited will carry out additional verification procedures for any pay-outs. We reserve the right to request any or all Enhanced Due Diligence (EDD) documentation including but not limited to; copy of identification document, utility bills. As well as confirmation of source of wealth, source of funds and source of income, along with any political status upon withdrawals exceeding two thousand (2,000) EUR (or the equivalent in any other currency). We are required to collect such documentation in line with our Anti-Money Laundering and Funding of Terrorism obligations.
6.10. All transactions shall be checked in order to prevent Money Laundering (ML). Seven23 Ltd shall report any suspicious transaction to the Kahnawake Gaming Commission and other relevant competent authorities. If Seven23 Ltd becomes aware of any suspicious activity relating to any of the Games of the Website, Seven23 Ltd must report this immediately. Seven23 Ltd may suspend, block or close an Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.
6.11. The processing time for withdrawals may vary upon circumstances, but we aim for withdrawal requests to be approved or denied within two (2) working days. A player shall be informed about reasons for any delay if the time for the money to arrive at the players account exceeds ten (10) days.
6.12. If you wish to withdraw a part of the winnings which amounts to ten thousand (10,000) EUR (or the equivalent in any other currency) or more, we have the right to divide the pay-out into instalments until the full amount is paid out. You will not get any interest on outstanding amounts. The maximum withdrawable amount per week is five thousand (5,000) EUR and ten thousand (10,000 EUR) per month (or the equivalent in any other currency). Exceptions can be made to players with a higher VIP status at the discretion of management.
6.13. The minimum withdrawal amount processed worldwide outside EU via Wire Transfer is one hundred (100) EUR (or the equivalent in any other currency). For transactions within EU the minimum withdrawal amount processed with Wire Transfer is thirty (30) EUR (or the equivalent in any other currency). Exceptions can be made to players with a higher VIP status at the discretion of management.
6.14. We advise and notify you that our products are consumed instantly during gameplay. Therefore, we do not provide refunds, returns of goods, or cancellation of your service when playing. If you play a Game with real money, the money will be drawn from your player account instantly.
6.15. We are not a banking institution, thus, You shall not treat us as a banking institution nor expect any interest. All deposits made into your account must be wagered.
6.16. We may decide to charge assigned fees for processing withdrawals and it is to be clearly stated when you perform a withdrawal request.
6.17. Multiple and Small Withdrawal Processing Fee: A withdrawal processing fee equivalent to 10% of the withdrawn amount ("Processing Fee") will be applicable under the scenarios described in the clauses below.
6.17.1. Multiple Low-Value Withdrawals: Should a user request more than three (3) withdrawal transactions prior to the pending withdrawals being processed, and the combined sum of these withdrawals is less than one thousand (1,000) EUR (or its equivalent in any other currency), the Processing Fee will apply to the total withdrawal amount. Seven23 Ltd retains the right, at its sole discretion, to waive or adjust the Processing Fee under special circumstances. Any waiver or adjustment does not constitute a change to these Terms and does not set a precedent for future transactions.
6.18. We reserve the right to perform due diligence at any time we deem necessary. Players will be able to withdraw funds upon the fulfillment of the required due diligence and game play checks conducted by us.
7. Bonus Rules
7.1. Occasionally, we might provide bonuses, rewards, promotions, competitions, cashback, and/or gifts ("promotions"). Promotional money is free money intended to help you enjoy our website and is not intended as a way to gain a financial profit.
7.2. Each bonus offer is restricted to one per individual, family, household address, phone number, personal or shared computer (such as those at schools, public libraries, or workplaces), and personal or shared IP address.
7.3. We reserve the right to refuse a bonus to any customer, decline bonuses of any sort, cancel participation in any promotion, and either permanently or temporarily ban any customer or a group of customers from the Website's promotion program at our sole discretion. In the case of any dispute regarding our promotions (including, but not limited to, eligibility, usage, abuse, fair play, calculation of winnings, and wagering requirements), the Company's decision will be final and non-negotiable.
7.4. Residents of any Excluded Jurisdictions are not allowed to register or participate in any promotion.
7.5. The terms and conditions for the bonus/promotion will be specified in the bonus terms and conditions specific to each bonus campaign. Bonuses may come with certain restrictions, such as the requirement to wager them a specified number of times ("Wagering Requirement") before they can be withdrawn, and/or maximum winning caps.
7.5.1. The Wagering Requirement is expressed as a multiplier applied to the bonus amount, the combined bonus and associated deposit amount, the winnings derived from the promotion and the associated deposit amount, or just the winnings derived from the promotion (depending on the specific promotion's terms). For instance, a wagering requirement of five (5)x means you must bet the equivalent of five times the respective amount.
7.5.1.1. The stake size on any game with a "bonus buy" or "feature buy" option will count as the total cost of the spin, not the stake or value of the game round in which the feature or bonus is played. For example, if Money Train has a €1 stake and the bonus buy is 80x (€80), the bet size for this round would be €80.
7.5.1.2. The Real Money Balance is wagered before the Bonus Balance. Once the Real Money Balance is fully wagered, you will begin wagering your Bonus Balance.
7.5.1.3. The Wagering Requirement must be met within seven (7) days after the bonus is received. If this period expires, the available bonus and any winnings derived from it will be forfeited.
7.5.1.4. Customers attempting to withdraw funds before meeting the wagering requirements will have their bonus balance and all winnings derived from it voided.
7.5.1.5. Once the full wagering requirement is met, the respective bonus funds and any derived winnings will be released to the real money wallet and will be available for withdrawal according to our withdrawal terms.
7.5.2. The max cap is the maximum amount of money that can be withdrawn from a bonus. For no deposit bonuses (both money and/or free spin winnings), the payout is limited to twenty-five (25) EUR. Any remaining free bonus winnings exceeding this maximum amount will be forfeited. (These terms may vary based on loyalty level.)
7.6. It is your sole responsibility to claim and/or activate a bonus. Customer support cannot add a bonus retroactively if you fail to activate and/or claim it.
7.7. Under no circumstances will bonus funds be allowed to generate additional bonus funds. Should this occur, you accept the removal of any extra funds or related winnings.
7.8. When you participate in a promotion, both deposited funds and bonus funds become the "bonus balance." If a bonus is active, the wagering must be completed, or the bonus must be finished, for a withdrawal to be made. The only exception is if you wish to withdraw your deposit only, in which case any remaining active bonus and any winnings will be forfeited.
7.9. Our bonuses are intended for entertainment purposes only. If the bonus or deposit is not used as intended (for casual betting and playing), such actions will be considered a violation of the Terms. Promotion abuse is strictly prohibited, including but not limited to:
- Any and all minimum risk strategies, such as low-risk roulette bets (any bet spread combination on roulette games covering twenty-four (24) or more of the thirty-seven (37) unique spots on the table).
- Placing individual bet amounts greater than five (5) EUR or the equivalent in your account currency before the wagering requirement is met.
- Moving from low-weighted or unweighted games (in terms of contribution to wagering requirements) to high-weighted games after large wins to clear wagering requirements.
- Shifting from high-risk betting to low-risk betting after a big win to clear wagering requirements.
- Two-tier betting.
- Playing games with an active bonus to build up value, converting the bonus, and then cashing out the accumulated value afterwards – for example, by starting and delaying a game round or bonus feature and completing it after meeting bonus wagering requirements, losing a bonus, or with a subsequent deposit.
- Other strategies, taking advantage of any software bug or failure, or participating in any form of activity that we, in our sole and absolute discretion, deem abusive.
- Cooperation, collusion, or organization of bets from the same source.
7.10. If you engage in any promotion abuse, fraud, or manipulation, it will be considered a breach of the Terms. In such cases, and in addition to other remedies available to us, we reserve the right to void all promotions you participated in, void and confiscate all the winnings derived from them, and prevent your participation in future promotions.
7.11. If, after an audit, it is found that you participated or attempted to participate in a manipulative game strategy to take advantage of the bonus awarded to you by the casino, we reserve the right to deny, withhold, revoke, or withdraw your entitlement to any promotion, winnings, or bonus, or terminate your association with our website and/or block your account. In such circumstances, we are under no obligation to refund any funds that may be in your account.
7.12. Seven23 Ltd reserves the right to add, remove, or alter any of the promotional/bonus details or terms.
7.12.1. We may make amendments to an Offer to correct typographical errors or to improve understanding, and we reserve the right to amend or terminate an offer if required to do so for legal and/or regulatory reasons.
7.13. We may make the bonus terms available in various languages for convenience. In case of any discrepancy between the English version and the non-English version of these terms and conditions, the English version takes precedence.
8. Anti-Money Laundering and Funding of Terrorism Due Diligence
8.1. All licence providers based in Europe are subject to the EU AML Directive, which requires all entities dealing with financial transactions to verify the legitimacy of funds being used to gamble.
8.2. No person shall abuse this website for money laundering. Seven23 Ltd may employ best-practice anti-money laundering (AML) procedures Seven23 Ltd is responsible for employing and maintaining various anti-money laundering (AML) best practices and procedures; therefore, all transactions, regardless of the amount, must remain under constant monitoring.
8.3. Seven23 Ltd reserves the right to refuse to do business with, to discontinue to do business with, and to reverse the transactions of users who do not accept or conform to the following AML requirements and policies, and to refuse to accept any transactions from users who do not respect and adhere to the following AML requirements:
8.3.1. Winnings will only be paid to the person who initially registered to open a gaming account with Seven23 Ltd and its brands and specifically only to the originating payment method if/when the payment method allows this.
8.3.2. When a user funds an account by means of a payment method allowed, winnings will only be paid out to the individual whose name appears on the payment method used providing it matches player account details. Should the payment be found to belong to any other not registered as the owner of the account (making it a 3rd party payment) then no winnings may be collected, and we reserve the right to terminate your account.
8.3.3. Only one account is allowed per person. No winnings may be collected on accounts opened in false names or on multiple accounts opened by the same person.
8.3.4. We may request a user to provide additional proof of identity or proof of source of funds, as deemed necessary on a risk-based approach, under the subject of closer scrutiny for regular players or in cases when the level of risk that the business is exposed to is classified as high. We may suspend the account and put any pending withdrawals on hold until such proof has been provided Source of Wealth / Source of Income.
8.3.5. The information provided to us for the purposes of our due diligence obligations shall be handled in accordance with the Privacy Policy.
8.3.6. Where our due diligence obligations require you to make declarations as to your political status, source of wealth, source of funds, expected level of activity on our website and whether you are making use of our website on your behalf only, you hereby undertake to provide us with true, complete and accurate information, and to inform us immediately should any of such Information cease to be true, complete and accurate by providing us with the new/amended information.
8.3.7. You hereby acknowledge that we shall use the information obtained from you for our due diligence obligations to conduct public searches about you and perform checks in order to verify the information provided to us.
8.3.8. We reserve the right to ask for additional information and documentation to fulfil our due diligence obligations, and any communication for the provision of information/documentation is not to be deemed as being a final communication in this regard.
8.3.9. If we become aware or suspect that the information provided by you is materially false, we shall cancel your registration and take such other steps as may be required by us under law. We will not pay out any winnings to you in such circumstances.
8.3.10. All transactions are screened to prevent any money laundering activity.
8.3.11. Any suspicious or fraudulent transactions will be immediately reported to the relevant authorities.
9. Responsible Gaming
9.1. CasinoFive is committed to promoting responsible gaming. We will analyze your gambling history and employ measures to detect and identify problem gaming using analytical tools and/or behavior monitoring systems. In line with our obligations, we are required to take steps to prevent further harm when we identify problem gaming.
9.1.1. We have tools available for you to control or limit the time or money you spend gambling:
9.1.2. Deposit Limit: You can set a limit on the amount that is allowed to deposit into your Account during a defined time period so you never deposit more than what you can afford.
9.1.3. Loss Limit: This limit will allow you to decide how much money you wish to spend in a specific period of time. Once the limit is reached, you will not be able to play till the limit has passed.
9.1.4. Bet Limit: This limit will allow you to decide how much money you wish to bet in a specific period of time. Once the limit is reached, you will not be able to play till the limit has passed.
9.1.5. Session Limit: This limit will allow you to decide how much time you wish to spend playing in a specific period of time. Once the limit is reached, you will not be able to play till the limit has passed.
9.2. Change in limits:
9.2.1. When lowering your limits, the change will immediately become effective in your account.
9.2.2. When increasing or removing a limit, the change will be effective only after the lapse of twenty-four hours.
9.2.3 When requesting to remove a Deposit limit set at ZERO / €0.00 the change will be effective only after the lapse of 180 days / six months.
9.2.4. You are always able to change your limits on the "Limits" section of your account.
9.3. Self-exclusion:
9.3.1. If you decide to take a break from Gambling or Self Exclude, you can set a choose a "Time Out" period in the "Limits" section of your account or contact our customer support team.
9.3.2. During a period of self-exclusion, your balance will remain in your Account. You will be able to contact Customer Support to make a request for the remaining balance on your Account to be withdrawn.
9.3.3. Any self-exclusion request would be valid for the brand you are currently a member of only and does not include other future brands operated by us unless requested.
9.3.4. All restrictions and exclusions shall immediately become effective upon inserting and confirming the settings in your account "Responsible Gaming" "Limits" section on our portal.
9.3.5. If you wish to re-open your account after the self-exclusion period has passed, you will be required to contact our customer support services. The account will only be reopened after a lapse of no less than twenty-four hours from the day we receive your request.
9.3.6. Opening a new Account by using false data, or via any similar means, you agree that all liability for any losses subsequently incurred by you as a result of using our site will fall on you and will not fall on CasinoFive. Should we become aware that you have used false data, or any similar means, to open an Account with us, we reserve the right to immediately close that Account.
9.3.7. During a period of self-exclusion, we will not send you any marketing material and we cannot accept any deposits or bets from you.
9.4. If you bring your gambling addiction to our attention, we will do our best to put you in touch with one or more agencies or individuals in the territory in which you reside who are specialists in dealing with problem gambling and instruct you how to set up a Comprehensive Self -Exclusion.
9.5. We reserve the right at our sole discretion to block or close your Account and return any real balance to you if we consider that you have a gambling addiction and that your continued use of our Services is detrimental to your health and well-being.
9.6. Underage Gambling:
9.6.1. It is prohibited for individuals under the age of 18 to register, access, or engage in any gaming activities offered on our website.
9.6.2 If we discover that an individual under the legal age has registered an account or participated in gambling activities, the account will be closed immediately and have any real money generated winnings forfeited to a charity chosen by the Kahnawáke Gaming Commission.
10. Fair Gaming
10.1. We are committed to providing a fair, transparent, and secure gaming environment for all users. All games made available on the Platform are operated in accordance with applicable laws, regulatory requirements, and recognised industry standards of fairness and integrity.
10.2. A Random Number Generator (RNG) is used to ensure outcomes are genuinely random. Each game provider independently verifies the RNG and Return to Player (RTP) percentages to maintain fair gameplay standards and fulfil their licensing obligations.
10.3. For your peace of mind, each transaction that you make at CasinoFive is recorded ensuring a complete audit trail in the unlikely event of a dispute. All of our accounts are open to external review by Independent Auditors should the need arise.
10.4 To ensure fair gaming and compliance with our legal and regulatory obligations, we may request additional information and documentation from users at any time, including proof of identity, address, source of funds, payment method ownership, or any other information reasonably required to verify account activity and gameplay.
11. Dormant and Inactive Accounts
11.1. An inactive account is an account that has not been accessed for Six (6) months, which has a real money balance.
11.2. A dormant account is an account that has not been accessed for Twelve (12) months, which has a real money balance.
11.3. CasinoFive will contact you via email up to 1 month prior to your account becoming inactive informing that your account is about to become inactive. CasinoFive will then contact you again via email up to 1 month prior to your account becoming dormant. When an account becomes dormant, CasinoFive might charge a five (5) EUR (or its equivalent in any other currency), or 10% of the account balance (whatever greater) per month administrative fee on your account.
11.4. If after your Account has become inactive, you access your Account, you shall be entitled to reimbursement if you can proof one of the following:
11.4.1. You could not access your Account due to lack of internet connectivity.
11.4.2. You could not access your Account due to health-related impediments.
11.4.3. You could not access your Account due to a reasonable cause.
12. Exceptional Circumstances and Aborted Games
12.1. Unexpected technical problems or circumstances outside the control of CasinoFive such as technical problems at third party providers allows CasinoFive to cancel bets and give refunds to players.
12.2. CasinoFive has the right to limit, cancel and refuse bets in the case they are considered to be too large or if we see that the betting pattern of the player takes place in such a way that the system is being abused.
12.3. If a refund is decided upon, the amount of the refund shall be returned to the player's account, the player shall be informed, and the procedure finalized within 2 business days after the decision has been made.
12.4. In the case that a game is "stuck" in a state where it is not being finished, for example a connection loss while playing an active blackjack hand, CasinoFive has the right to "clean up" such bets at a regular basis and refund the bet/wager to the player's account. If the game has been aborted or miscarried on the server, the player should be refunded
12.5. If a bonus campaign has in any way been misconfigured, CasinoFive has the right to alter Players' balances and account details to correct the mistake.
12.6. If a game contains a bug or misconfiguration that causes incorrect behaviour or pay out, CasinoFive has the right to remove the game.
12.7. CasinoFive is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management.
12.8. In the event that a dispute results in a refund, such refunds will be subject to the applicable Processing Fee.
12.9. Seven23 Ltd shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
12.10. CasinoFive may remove any game from the Website at any time we see fit.
13. Complaints and Disputes
13.1. You may contact our customer service on [email protected] and according to the instructions located at the Website to give us any complaints regarding our services.
13.2. Complaints are handled by the support team and escalated in the organization of CasinoFive Dispute's Team. The player shall be informed about the state of the complaint to a reasonable level. We do our outmost to close complaints received directly by the player by no later than 7 business days.
13.3. If you are not satisfied with the resolution of your complaint by CasinoFive you may submit the complaint to the Kahnawake Gaming Commission to [email protected], not less than seven (7) days and not more than six (6) months after date on which the subject matter of the complaint first arose, notwithstanding any provision of an Authorized Client Provider's terms and conditions to the contrary. A complaint must be in writing and must contain clear and unequivocal information about the complainant's identity and provide all the relevant details that gave rise to the complaint and the steps that were taken to address the complaint with the Authorized Client Provider.
13.4. For complaints relating to data protection matters, please refer to the Privacy Policy.
13.5. CasinoFive commits itself in order to give a response for complaints within 10 working days from the date on which the competent authority has provided the communication.
14. Data Protection
14.1. We hereby warrant to adopt adequate technical and organizational measures to ensure the security of our systems and the integrity of data transmitted on our Website.
14.2. You hereby warrant to take reasonable measures to ensure the security of your systems and the integrity of data transmitted to us.
14.3. You hereby acknowledge that your personal data shall be processed by Seven23 Ltd or by any other person, company or firm associated in any manner with Seven23 Ltd or otherwise engaged by Seven23 Ltd to provide services to it in order for CasinoFive to be able to provide the services to you as laid down in these Terms and Conditions. Seven23 Ltd shall process your personal data in line with the Privacy Policy on this website. Seven23 Ltd shall comply and shall enter into contractual arrangements with associated persons, companies or firms and any other person, company or firm engaged by it to provide services to it and which is processing personal data on its behalf, to ensure compliance with all relevant legislation and regulations in relation to the handling and processing of such personal data.
14.4. For more information, please refer to the Privacy Policy
15. Limitation of Liability and Warranty Disclaimer
15.1. We are not responsible for printing errors that may occur on our Website and its content.
15.2. However, you may inform us on any error you may find on our Website with due reasonable explanation and to the best of our knowledge and in reasonable time we may correct the error or reply to you for the contrary reasons.
15.3. Although we always strive and attempt to provide accurate information on our Website, information on our Website may contain technical inaccuracies or typographical errors. The contents of any documents and information on our Website are believed to be current and accurate as of their publication dates. Mention of non- Seven23 Ltd products or services is for information purposes only and constitutes neither an endorsement nor a recommendation.
15.4. All information, software, games, and services provided on our website are provided "as is" without warranty of any kind, whether express, implied, statutory, or otherwise. Seven23 Ltd disclaims all warranties, expressed or implied, including, without limitation those of merchantability, fitness for a particular purpose, and non-infringement, or arising from a course of dealing, usage, or trade practice.
15.5. Seven23 Ltd , or any Seven23 Ltd affiliate, our information and service providers, employees, or partners shall not be liable for any indirect, special, consequential, or incidental damages, including, without limitation lost profits or revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use the website or any game, or damages resulting from the use or reliance on the information presented, even if Seven23 Ltd had been advised of the possibility of such damages. You are hereby notified that you enter, play and use the Website and participate in the Games at your own risk.
15.6. The Website and the Games are provided without any warranty whatsoever, whether express or implied.
15.7. Without prejudice to the generality of the preceding provision, we, including but not limited to our directors, employees, partners, service providers:
15.7.1. do not warrant that the software, Games and the Website are fit for their purpose;
15.7.2. do not warrant that the software, Games and the Website are free from errors;
15.7.3. do not warrant that the software, Games and the Website will be accessible without interruptions;
15.8. If there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
15.9. You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities however caused that may arise in relation to your use of the Website or participation in the Games.
16. Intellectual Property Rights
16.1. Except where otherwise specified, the content of our Website is protected by copyright and other intellectual property laws. All rights are reserved and are proprietary of CasinoFive and/or any of Seven23 Ltd partners and collaborators.
16.2. Any software, product and/or Game or part thereof offered or made available on our Website is protected by law and may not be copied or imitated, reverse engineered, disseminated and or decompiled in whole or in part and can be used only according to these Terms.
16.3. No logo, sign, graphics, sound or image on our Website which are owned by us, or our partners and collaborators may be copied or re-transmitted unless expressly permitted by us.
16.4. All third-party brands, logos and signs are either registered or unregistered trademarks of those third parties and as such are their proprietary as respective owners.
16.5. No logo, sign, graphics, sound or image, as well as plug ins on our Website which are owned by Seven23 Ltd partners and/or third parties may be copied or re-transmitted unless expressly permitted by Seven23 Ltd or the respective third party.
17. Matters Beyond Our Reasonable Control
17.1. We are not liable for any loss or damage that you may suffer because of any: act of God; power cut; trade or labor dispute, act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party. In such an event, we reserve the right to cancel or suspend our Website without incurring any liability.
17.2. We are not liable for the failure of any equipment or software howsoever caused beyond our reasonable control, wherever located or administered, or whether under our direct control or not, that may prevent the operation of our Website, impede the placing or administration of orders, or delivery of software or prevent you from being able to contact us.
18. Governing Law
18.1. These Terms and Conditions shall be governed by the Laws applicable within the Mohawk Territory of Kahnawake.
18.2 Notwithstanding the foregoing, we reserve the right to commence or defend any legal proceeding in the courts of any jurisdiction of our choosing.
19. Miscellaneous
19.1. Our Website may contain or provides links to third party websites or third-party references which are not under control of Seven23 Ltd. Seven23Ltd makes no representations about third party websites. When you access a third-party website, the access is at your own risk. Seven23 Ltd is not responsible for reliability of the data, opinions, advice, or statements made on third party sites. The inclusion of such links does not imply that Seven23 Ltd endorses or accepts any responsibility for the content of such sites.
19.2. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, or withhold payment of your winnings and apply such funds on account of any damages due by you.
19.3. If Seven23 Ltd suspects that you are engaged in illegal and/or fraudulent activities when using the Website; or in breach of this Agreement; or that you are having problems with creditors or otherwise detrimental to our business, we may freeze or terminate your account or cancel any stakes at our absolute discretion.
19.4. We reserve the right to require any additional documentation or information to secure your identity and ensure your activity is lawful.
19.5. You acknowledge that Seven23 Ltd shall be the final decision-maker of whether you have violated CasinoFive's rules, terms or conditions in a manner that results in suspension or permanent barring from participation in our site(s).
19.6. If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
19.7. We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.
19.8. These Terms and Conditions constitute the entire agreement between you and us with respect to the Website and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Website.
19.9. For any help or for further information you can contact us at [email protected]
19.10 Seven23 Ltd and the Game Providers' employees, licensees, distributors, wholesalers, subsidiaries, agents, retailers, and members of their respective immediate families are not eligible to participate in the Casino, Live Casino and Games.
